Questions and Answers

When is payment due?

For 1/2 Day/Full Day In-Person Assistance, a deposit of 50% will be due upon reserving. The remainder shall be paid upon completion of the service. For all other services, payment is due after services are rendered.

What forms of payment do you accept?

We accept the following forms of payment:

• Credit

• Cash

• Furikomi (Bank transfer)

• PayPal

• LINE Pay

• PayPay

• Apple Pay

How much do you charge for translations?

The prices of our Japanese to English translations are determined by:

• number of characters

• content difficulty

• necessity for research

• deadline date

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Please note: Rush/emergency assignments cost more, so be sure to give ample time before a deadline. 

I reserved for ½ Day/Full Day In-Person Assistance, but I have to cancel. Can I get my deposit back?

If you cancel over 48 hours before your reservation, you can get 100% of your deposit back. If you cancel 24-48 hours before your reservation, you can get 50% of your deposit back. Deposits for reservations canceled less than 24 hours beforehand are not eligible for reimbursement.

I need ½ Day/Full Day In-Person Assistance in less than two days. Can I still reserve?

Yes, you may still reserve, however, please bear in mind that if you need to cancel for any reason, you will not get your full deposit back.

How do I cancel a service reservation?

(Apart from ½ Day & Full Day In-Person Assistance) Simply get in touch and let us know you would like to cancel!

How do you calculate transportation costs?